Tier 01
Essentials
from$39/ seat / month
Cover for small teams who mostly just need someone to call.
- Business-hours helpdesk
- Patching & antivirus
- Microsoft 365 admin
- 24h standard response
Great IT isn’t luck.It’s logic.
One partner for your support, builds, rollouts and procurement. Enterprise-grade thinking, scaled to an SMB budget, run from Sydney by the person who answers the phone.
Managed IT supportMicrosoft 365Networking & rolloutsProcurementWebsites & softwareAV & kiosks
Sydney based · remote Australia-wideUrgent response target 4 hoursOn site Newcastle to Gerringong
Capabilities
Everything under one roof
No juggling five contractors. Design, build, deploy and support, all from one Sydney team.
Managed IT support
A helpdesk that knows your setup, with monitoring, patching and a real person on call.
ExploreWebsites & software
Modern sites, web apps and custom software, designed and built end to end.
ExploreNetworking
Wi-Fi, cabling, switching and security for offices, homes and studios.
ExploreHardware & procurement
Servers, NAS, switches and workstations at reseller pricing, configured before they land.
ExploreAV & kiosks
Screens, signage, media systems and self-service kiosks, designed and installed.
ExploreSecurity & backup
Cyber protection, monitoring and backups that quietly do their job every day.
ExploreMicrosoft 365 & cloud
Tenancy setup, migrations, identity and licensing that stays tidy as you grow.
Explore3D printing
Custom rack mounts, brackets and enclosures, designed and printed in-house.
ExploreManaged IT
Support that costs less than the outage
Three ways to work with us, month to month. No lock-in, no per-ticket surprises.
Tier 02Most chosen
Managed
from$79/ seat / month
The full stack: monitored, documented, and quietly kept current.
- Everything in Essentials
- 24/7 monitoring & alerting
- Backup & recovery testing
- Asset register kept current
- 4h urgent response target
Tier 03
Managed+ Projects
from$119/ seat / month
For teams with a roadmap: rollouts, builds and procurement included.
- Everything in Managed
- Quarterly technology review
- Project hours included
- Procurement at reseller pricing
- Named engineer
Rates are set while we build the service out and may change as it matures. Response targets are the priority defaults we run to.
How it works
Simple from first call to follow-up
STEP 01
Chat
Tell us what’s broken, slow or missing. Plain English, no obligation.
STEP 02
Plan
You get a clear scope and fixed quote. No surprises, no upsells.
STEP 03
Build
We design, configure and deploy, working around your schedule.
STEP 04
Support
We stick around. Documentation, handover and ongoing care.
Where we work
Newcastle to Gerringong, Penrith to Bondi
On-site anywhere in that stretch, with same-week visits across Sydney metro. Remote support for clients in three states and overseas.
Sydney metroNewcastle & the HunterCentral CoastNorthern BeachesEastern SuburbsParramattaBlue Mountains to PenrithWollongongGerringong & the South Coast
4h
Urgent response target
24h
Standard resolution target
1
Point of contact
On-site travel area
About Lucky Logic
“Fifteen years in enterprise IT taught me one thing: good technology is never an accident. It’s logic, applied with care.”
Lucky Logic was founded in Sydney in late 2024, built on 15 years across commercial and enterprise IT with the likes of Dell Technologies, EMC and Logicalis, managing some of Australia’s larger clients. That background means enterprise-grade thinking, without the enterprise price tag or the jargon.
We’re local, we’re independent, and we treat every home and business like it’s our own setup.
More about us15+
Years in enterprise IT
3
States, plus overseas
2024
Founded in Sydney
Ready when you are.
Tell us what's not working, or what you'd like to build. We'll bring the logic, and a little luck never hurts.
Start a conversation