Managed IT Support
A single partner who knows your business, keeps everything patched and healthy, and answers when it matters.
Small businesses rarely need a full-time IT person, but they always need one they can reach. Managed support gives you that: a partner who documents your setup, watches its health, applies the boring-but-critical updates, and picks up the phone when something breaks.
We keep it simple and honest: an agreed monthly scope, a real human who knows your office rather than a ticket queue offshore, and quarterly check-ins on what's ageing, what's at risk and what's worth planning for. Built on 15 years of enterprise IT discipline, sized for SMB budgets.
What's included
- Helpdesk & on-site supportPhone, email and remote help for day-to-day issues, with on-site visits when hands are needed. Sydney-based, no offshore queue.
- Monitoring, patching & maintenanceUpdates, antivirus and disk health handled quietly in the background, with alerts before small problems become outages.
- Microsoft 365 & cloud administrationLicences, mailboxes, Teams and SharePoint kept tidy and secure, including sensible security defaults most setups are missing.
- Staff onboarding & offboardingNew starters get accounts, devices and access on day one. Leavers lose access the day they leave, every time.
- Documentation & IT roadmapYour network, accounts and assets documented properly, plus a quarterly view of what needs replacing before it fails.
Common questions
We only have six staff. Is managed support overkill?
That's exactly the size we design for. Small teams feel outages hardest because there's no internal IT to lean on. The monthly scope is sized to headcount, so a six-person office pays six-person prices.
Are we locked into a long contract?
No. Agreements run month to month after an initial setup period. If we're not earning the retainer, you shouldn't be paying it.
What about the systems another provider set up?
We start every engagement with a documentation pass: what exists, what's healthy, what's risky. You get that report whether or not you stay with us.
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Sound like what you need?
Tell us about your business and we'll come back with a clear, fixed quote. The first chat is free.
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