Cookie Policy
Last updated: 25/06/2025
This Cookie Policy explains how Lucky Logic IT Services ("we", "us", "our") uses cookies and similar tracking technologies on our website.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help improve your browsing experience by remembering your preferences, enabling functionality, and supporting security.
Types of Cookies We Use
- Essential Cookies: Required for core site functionality, such as secure logins and Stripe payment processing.
- Analytics Cookies: Help us understand how visitors use our site so we can improve performance. We use tools like Google Analytics (only after you consent via our cookie banner).
- Functional Cookies: Remember your preferences, such as display settings, to provide a smoother experience.
- Chat Cookies: Enable live chat support via Crisp (only after you consent via our cookie banner). Chat cookies are required for the chatbox to function. Any information you provide in the chat is subject to Crisp's Privacy Policy.
- Form Cookies: Our contact forms are powered by Formspree, which may set cookies to facilitate secure form submissions.
- Marketing Cookies: We currently do not use any marketing or advertising cookies on our site.
Third-Party Cookies & International Transfers
We use a limited number of third-party services that may place cookies on your device and may process your data outside Australia:
- Google Analytics: Tracks anonymous usage data to help us understand website performance. Only loaded after you consent via our cookie banner. Learn more or opt out at tools.google.com/dlpage/gaoptout.
- Stripe: Our payment processor may use cookies to facilitate secure payment processing. Stripe's cookie practices are governed by their own Cookie Policy.
- Crisp: Our live chat provider may set cookies to enable chat functionality. Crisp's privacy practices are governed by their own Privacy Policy.
- Formspree: Our contact form provider may set cookies to facilitate secure form submissions. Formspree's privacy practices are governed by their own Privacy Policy.
How You Can Control Cookies
Cookies for analytics and chat are only set after you provide consent via our cookie banner. You can manage or disable cookies via your browser settings. Please note that disabling essential cookies may impact the website's core functionality, including login and checkout.
Most browsers allow you to:
- View the cookies stored on your device
- Delete existing cookies
- Block or restrict cookies for future visits
Changes to This Policy
We may update this Cookie Policy from time to time. Please revisit this page periodically to stay informed about how we use cookies.
Contact Us
If you have any questions about this Cookie Policy or our privacy practices, please contact us at support@luckylogic.com.au.
For more information about how we manage your data, please review our Privacy Policy.