Terms of Service

Last updated: August 2026

These terms apply to services provided by Lucky Logic IT Pty Ltd (ABN 75 701 307 806) (“Lucky Logic”, “we”, “us”) and to your use of this website. By engaging us or using this site, you agree to these terms.

Quotes and engagement

• Quotes are provided in writing and are valid for 30 days unless stated otherwise.
• A quote becomes an engagement when you accept it in writing (email is fine).
• Work outside an accepted quote’s scope is quoted separately before we proceed.

Payment

• Invoices are payable within 7 days unless otherwise agreed.
• Hardware and third-party licences may require payment before ordering.
• Ongoing support agreements are billed monthly in advance and run month to month after any initial period.

Your responsibilities

• Provide safe access to premises and systems needed to perform the work.
• Hold appropriate licences for software you ask us to install or configure.
• Maintain backups of your data except where we have expressly agreed to manage backups for you.

Warranties and guarantees

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Hardware we supply carries the manufacturer's warranty, and we manage warranty claims for goods we have supplied. Nothing in these terms limits your rights under the Australian Consumer Law.

Liability

To the extent permitted by law, our liability for any claim arising from our services is limited to resupplying the relevant services or refunding the amount paid for them. We are not liable for loss of data where you have not maintained backups we recommended, or for faults in third-party products beyond the remedies their makers provide.

Website

Content on this website is general information, not advice for your specific situation. We make reasonable efforts to keep it accurate but do not guarantee it is error-free. The Lucky Logic name, logo and site content belong to us and may not be reproduced without permission.

Privacy

Personal information is handled in accordance with our Privacy Policy.

Governing law

These terms are governed by the laws of New South Wales, Australia, and the parties submit to the jurisdiction of its courts.

Contact

Lucky Logic IT Pty Ltd
Email: support@luckylogic.com.au
Phone: 02 7506 8542
Sydney, NSW, Australia