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Last updated: 19/07/2025

Terms & Conditions

Welcome to Lucky Logic. These Terms and Conditions ("Terms") apply to your use of this website and to any services, products, or support provided by Lucky Logic, whether engaged through this website, by phone, email, or in person. By accessing our website, requesting a quote, engaging our services, or making a payment, you agree to comply with and be bound by these Terms. Please read them carefully, as they set out your rights and obligations when dealing with Lucky Logic.

1. Use of Website

You agree to use this website lawfully and responsibly, and not to:

  • Use the site for fraudulent or unlawful purposes
  • Interfere with or disrupt website operation or security
  • Upload or transmit harmful, offensive, or illegal content
  • Attempt to gain unauthorized access to any part of the website

2. Intellectual Property Rights

All content, trademarks, logos, images, and software on this website are the property of Lucky Logic or its licensors. You may view and use the content for personal, non-commercial use only. Any other use, including reproduction, modification, or distribution without prior written permission, is prohibited.

3. Disclaimers and Limitation of Liability

While we strive to provide accurate and up-to-date information, Lucky Logic makes no warranties or representations about the completeness, reliability, or accuracy of the website content.

To the maximum extent permitted by law, Lucky Logic shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access or use of this website or reliance on its content.

4. Third-Party Links & Services

This website may contain links to third-party websites for your convenience. Lucky Logic does not endorse and is not responsible for the content or practices of these external sites. We also use third-party services to operate our website, including:

  • Stripe for secure payment processing and customer management
  • Formspree for contact form submissions
  • Google Analytics for website analytics (only after you consent via our cookie banner)
  • Crisp for live chat support (only after you consent via our cookie banner)

These services may process your data outside Australia. Please review our Privacy Policy and Cookie Policy for more information about how your data is handled and your rights.

4a. Frequent Flyer Assistance

Lucky Logic IT offers Frequent Flyer Help as a paid advisory and/or booking assistance service. This service includes advice on the use of frequent flyer points, research on award seat availability, and (if applicable) assistance with booking flights using points.

  • Lucky Logic IT is not affiliated with any airline, frequent flyer program, or travel provider. All advice is based on publicly available information and best efforts.
  • Seat availability, pricing, and program rules are subject to change by airlines and are outside our control. We do not guarantee the availability of any specific flight or reward.
  • Users are responsible for providing accurate frequent flyer account details, point balances, and travel preferences. Lucky Logic IT is not liable for errors resulting from incorrect information provided by the user.
  • Lucky Logic IT is not responsible for any losses, missed opportunities, or changes in airline policies that may affect your ability to book or use points.
  • By using this service, you acknowledge that all bookings are subject to the terms and conditions of the relevant airline or loyalty program.

5. Privacy

Your use of this website is also governed by our Privacy Policy and our Cookie Policy, which explain how we collect, manage, and protect your personal information. Please note that all customer and payment data entered at checkout is handled securely by Stripe. Lucky Logic does not store or have access to your full card details. Analytics and chat services are only loaded after you provide consent via our cookie banner.

6. Changes to Terms

Lucky Logic reserves the right to modify or update these Terms & Conditions at any time without prior notice. Your continued use of the website after such changes constitutes your acceptance of the new terms.

7. Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising will be subject to the exclusive jurisdiction of the courts in New South Wales. The Client agrees to submit to the personal jurisdiction of the courts of New South Wales for any legal proceedings related to these Terms & Conditions or the services provided by Lucky Logic.

8. Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please contact us at support@luckylogic.com.au.

9. Billing, Payments & Refunds

Payments are processed securely via Stripe. The following terms apply to billing, payments, and refunds:

  • Payment Terms: Payment is due in full upon receipt of invoice unless otherwise agreed in writing. Alternative payment terms (7, 14, or 30 days) must be expressly stated in the issued quote or invoice to be valid.
  • Client Responsibility: The Client accepts full responsibility for all fees, charges, and disbursements arising from or relating to the services outlined in quotations and invoices. All payments are to be made in full, without deduction, counterclaim, or set-off, unless otherwise agreed in writing.
  • Commencement of Work: Lucky Logic shall not be obligated to commence any work until written acceptance of quotation has been received and, where applicable, the agreed deposit or prepayment has been paid in full by the Client.
  • Payment Surcharges: Stripe fees apply: 1.75% + $0.30 for Visa/Mastercard; 3.5% + $0.30 for AMEX. By proceeding with payment via card, the Client expressly accepts these surcharges.
  • Overdue Accounts: Interest will accrue on any overdue amounts at a rate of 10% per annum, calculated daily, from the due date until payment is received in full. The Client agrees to indemnify Lucky Logic for any reasonable legal, administrative, or collection costs incurred in the recovery of outstanding debts.
  • Intellectual Property: All intellectual property (IP), including code, designs, documentation, and deliverables, developed solely by Lucky Logic remains the property of Lucky Logic until full payment has been received. Upon full payment, ownership of final project deliverables will transfer to the Client, excluding any pre-existing tools, code libraries, templates, or proprietary systems.
  • Service Guarantee: Lucky Logic warrants that all services will be provided with due care, skill, and diligence. If any deliverables are found to be materially defective within 7 days of delivery, Lucky Logic will, at its discretion, rectify the issue at no additional charge. This guarantee does not cover faults caused by misuse, unauthorised modifications, or third-party interference.
  • No Fix, No Fee: If we are unable to resolve your issue and it falls outside the scope of our services, no call-out fee will be charged.
  • Partial Fees: In circumstances where time has been spent attempting a resolution, including diagnostics, system testing, or third-party coordination, a partial fee may apply to cover time invested, even if a full solution was not provided.
  • Site Readiness: Where Lucky Logic has been engaged for work, if the site is not ready when we arrive (e.g., equipment not accessible, work area not prepared, or client not available), an additional call-out fee may be charged prior to Lucky Logic returning onsite. All outstanding invoices must be paid in full prior to any re-visit.
  • Quote Approval: All quotes must be approved by the customer prior to work commencing. If an updated quote is required (e.g. for further diagnostics, part sourcing, or expanded work scope), it will be sent and must be accepted before further action is taken.
  • Hardware and Software: Hardware and software purchases are non-refundable once installed, delivered, or digitally transferred.
  • Tax: No GST has been charged. Lucky Logic is not currently registered for GST.

For direct deposit payments, please refer to your invoice for bank account details.

9a. Additional Payment Terms & Dispute Resolution

The following additional terms apply to all services and payments:

  • Variations to Scope: Any changes to the scope of work after acceptance of quotation must be agreed upon in writing by both parties and may result in additional fees. A revised quotation may be issued to reflect the agreed variations.
  • Cancellation Policy: Should the Client cancel the agreed works following acceptance, Lucky Logic reserves the right to charge for all work completed to date, third-party commitments, and any losses incurred due to rescheduling or cancellation.
  • Dispute Resolution: Any disputes, claims, or issues arising in connection with this agreement must be raised in writing within seven (7) days of delivery of the relevant goods, services, or invoice. Both parties agree to act in good faith to resolve disputes promptly and amicably.
  • Confidentiality: Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the course of the project. Neither party shall disclose such information to any third party without prior written consent, unless required by law.
  • Portfolio Rights: Lucky Logic retains the right to showcase non-confidential aspects of the work in its portfolio or promotional material, unless otherwise restricted in writing.

9b. Enhanced Payment Terms & Collections

The following enhanced terms apply to payment processing and debt collection:

  • Enhanced Interest Rate: Overdue amounts accrue interest at 10% per annum, calculated daily, or at the statutory rate (RBA cash rate + 8%) as permitted by law, whichever is greater, until paid in full. This clause applies only where the Client has agreed to these Terms & Conditions.
  • Collections Process: Lucky Logic may refer unpaid debts to a licensed debt collector, and all recovery costs (including legal fees, collection agency fees, and administrative costs) will be added to the outstanding debt amount.
  • Payment Priority: All outstanding invoices must be paid in full before Lucky Logic will undertake any additional work or re-visits, regardless of the nature of the new work requested.

9c. Liability Limitations & Warranties

The following limitations and warranties apply to all services:

  • Liability Cap: To the extent permitted by law, Lucky Logic's total liability for any claim arising from its services is limited to the amount paid by the Client for those services, regardless of cause. This limitation applies to all claims including negligence, breach of contract, or any other legal theory.
  • Third-Party Exclusions: Lucky Logic is not liable for any failures, delays, or issues caused by third-party services, software, hardware, or external factors beyond our control, including but not limited to internet outages, software bugs, vendor service disruptions, or power failures.
  • Data Loss Disclaimer: Lucky Logic is not responsible for any data loss unless specifically caused by our negligence and only where the Client has engaged us to handle data backup services. Clients are responsible for backing up their data before any work commences unless we have expressly agreed to handle backups.
  • Force Majeure: Lucky Logic is not liable for any delays, failures, or inability to perform services due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, power outages, supplier delays, or other unforeseeable events.

9d. Client Obligations & Responsibilities

The Client acknowledges and agrees to the following obligations:

  • Accurate Information: The Client must provide accurate, complete, and up-to-date information regarding their requirements, existing systems, and any relevant technical details necessary for the provision of services.
  • Access & Cooperation: The Client must provide reasonable access to equipment, systems, and premises as required for the provision of services, and must cooperate with Lucky Logic's reasonable requests for information or assistance.
  • Data Backup: The Client is responsible for backing up all important data before any work commences, unless Lucky Logic has expressly agreed to handle data backup services as part of the agreed scope of work.
  • Site Preparation: The Client must ensure the work site is properly prepared, equipment is accessible, and the Client or an authorized representative is available at the agreed time for onsite work.
  • Third-Party Permissions: The Client must obtain any necessary permissions, licenses, or access credentials required for Lucky Logic to perform the agreed services, including but not limited to software licenses, system passwords, or building access.

10. Live Chat Usage

Our website offers a live chat feature to provide instant support and answer your questions. By using the live chat, you agree to communicate respectfully and lawfully with our team. The live chat is intended solely for genuine customer enquiries and support related to our services.

  • Do not use the chat to send spam, advertisements, or irrelevant content
  • Do not use abusive, offensive, or threatening language
  • Do not attempt to harass, impersonate, or mislead our staff or other users
  • Do not attempt to exploit, hack, or disrupt the chat system

Any misuse of the live chat, including but not limited to the behaviors listed above, will result in immediate restriction or permanent ban from the chat feature and may result in being banned from accessing our website and services. We reserve the right to report unlawful behavior to the relevant authorities. All chat interactions are subject to our Privacy Policy.