Privacy Policy
Last updated: August 2026
Lucky Logic IT Pty Ltd (ABN 75 701 307 806) (“Lucky Logic”, “we”, “us”) is committed to protecting your privacy. This policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
We collect personal information that is reasonably necessary to provide our services, including:
- Contact details such as your name, email address, phone number and address
- Details about your home or business technology environment relevant to the work you engage us for
- Account credentials you provide so we can perform agreed work (stored securely and used only for that work)
- Billing information required to invoice and receive payment
- Records of our communications with you
How we collect it
We collect information directly from you: when you contact us, book a service, use the contact form on this website, or work with us during a job. We do not buy personal information from third parties.
How we use your information
- To provide, schedule and follow up the services you engage us for
- To respond to enquiries and provide quotes
- To invoice, receive payment and keep required business records
- To let you know about service issues that affect equipment or systems we support
We do not sell personal information, and we do not use it for third-party marketing.
Disclosure
We only disclose personal information where needed to deliver our services (for example, to a hardware vendor processing a warranty claim on your behalf), where you have consented, or where required by law. Some service providers we use (such as cloud platforms) may store data outside Australia; where that is the case we take reasonable steps to ensure comparable privacy protections apply.
Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including encryption of stored credentials, access controls and secure disposal of client records when no longer required.
Access and correction
You can request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time.
Complaints
If you believe we have mishandled your personal information, contact us first and we will investigate and respond. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).
Contact
Lucky Logic IT Pty Ltd
Email: support@luckylogic.com.au
Phone: 02 7506 8542
Sydney, NSW, Australia