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Privacy Policy

Last updated: 01/07/2025

Lucky Logic IT Services ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and manage your personal data in compliance with the Australian Privacy Act 1988 and Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information:

  • Contact details such as your name, email, phone number, and address
  • Payment and billing information (limited to what is shared by our payment processor, Stripe)
  • Details related to your device, network, and IT support requests
  • Usage data and technical information collected via cookies, analytics tools (Google Analytics), and chat (Crisp)
  • Any other information you provide directly to us (e.g., via contact forms powered by Formspree)
  • If you use our Frequent Flyer Help service, we may collect additional information such as your frequent flyer program details, account numbers, point balances, travel preferences, and intended travel dates. This information is used solely to provide the requested advisory or booking assistance.

2. How We Use Your Information

We use your personal information to:

  • Deliver and improve our residential IT support services
  • Process payments and manage your account (via Stripe)
  • Communicate with you about your inquiries and support requests (via Formspree and email)
  • Provide live chat support (via Crisp, with your consent)
  • Ensure compliance with legal obligations
  • Enhance your experience on our website and services (including analytics and cookies, with your consent)
  • Send marketing communications if you have consented (you may opt out at any time)
  • For Frequent Flyer Help, we use the information you provide to research award seat availability, provide advice, and (if applicable) assist with booking flights using your points. We do not share your frequent flyer account details or travel preferences with any third parties except as necessary to fulfill your request (e.g., to complete a booking with your explicit consent).

Live Chat Notice: When you use our live chat feature, any information you provide (such as your name, email, and chat content) is stored and processed by our chat provider, Crisp. Lucky Logic does not store chat transcripts on its own servers. Your chat interactions are subject to Crisp's Privacy Policy.

3. Disclosure of Your Information

We do not sell your personal data. We may share your information with:

  • Service providers who help us deliver services, including:
    • Formspree (contact form submissions)
    • Stripe (payment processing and customer management)
    • Google Analytics (website analytics, only after you consent)
    • Crisp (live chat, only after you consent)
  • Government or regulatory authorities where required by law
  • Third parties with your explicit consent

4. Data Security

We implement industry-standard measures including SSL encryption, access controls, and regular security reviews to protect your data from unauthorized access and breaches. All payments made via our site are processed securely by Stripe. We do not store or handle your full card information. For Frequent Flyer Help, we take reasonable steps to protect the confidentiality and security of your frequent flyer information. Please do not send sensitive account passwords or PINs.

5. Cookies, Analytics & Consent

Our website uses cookies and similar technologies for analytics, performance, and personalised experiences. Google Analytics and Crisp chat are only loaded after you accept cookies via our cookie banner. You can control cookies via your browser settings. For more details, please refer to our Cookie Policy.

6. International Data Transfers

Some of our service providers (such as Stripe, Formspree, Google Analytics, and Crisp) may process your data outside Australia. We ensure that any such transfers are protected by appropriate safeguards consistent with this Privacy Policy and applicable law.

7. Data Retention

We retain personal information only as long as necessary for the purposes described or as required by law.

8. Automated Decision-Making

We do not use your personal information for automated decision-making or profiling.

9. Your Rights

Under Australian law, you have the right to access, correct, or delete your personal information. You may also withdraw consent or object to certain uses of your data. To exercise your rights, or to opt out of marketing communications, please contact us at support@luckylogic.com.au.

10. Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal data from children without parental consent.

11. Changes to this Policy

We may update this policy from time to time. We encourage you to review this page periodically for any changes.

12. Contact Us

For questions or concerns about privacy, or to exercise your rights, please contact us at support@luckylogic.com.au.