Privacy Policy

1. Introduction

Lucky Logic (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and physical address when you contact us, complete a form, or book a service.
• Technical Information: Device type, browser type, operating system, and IP address collected automatically when you visit our website.
• Service Information: Details about the IT issues or services you request, including information about your devices and systems necessary to provide support.
• Payment Information: Payment is handled directly at time of service; no payment details are collected via this website.
• Communications: Records of correspondence if you contact us by email, phone, or other means.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our IT support services
• Process bookings, appointments, and payments
• Communicate with you about your service requests and appointments
• Send administrative information, such as confirmation emails and service updates
• Respond to your comments, questions, and requests
• Send you marketing communications (with your consent, and you may opt out at any time)
• Monitor and analyse usage and trends to improve our website and services
• Comply with legal obligations and resolve disputes

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us in providing services (e.g., payment processors, scheduling software, email platforms). These parties are contractually required to keep your information confidential.
• Legal Requirements: If required by law, court order, or government authority, we may disclose your information to comply with our legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted connections (HTTPS), restricted access controls, and secure data storage. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Remote Access and On-Site Visits

When providing remote support, we access your device only with your explicit permission. You can view everything we do on your screen in real time and can disconnect the session at any moment. We do not retain access to your device after the session ends. Our technicians are bound by strict confidentiality obligations and will not access personal files, documents, or information beyond what is necessary to resolve your technical issue.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For full details, please refer to our Cookie Policy.

8. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy

To exercise any of these rights, please contact us at support@luckylogic.com.au.

9. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymise it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: