Frequently Asked Questions (FAQ)
Below you'll find answers to some of the most common questions we receive about our services, coverage area, and policies. If your question isn't listed here, feel free to contact us.
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Once cookies are accepted, simply refresh the page and the Live Chat will become available. You'll then be able to connect instantly with our team.
We primarily service the Sutherland Shire region, as we are based locally in Kirrawee. However, we can accommodate requests from other parts of Sydney depending on availability. If you are located outside the Shire and would like to confirm service coverage, please contact us.
We aim to respond to all enquiries within one business day. Same-day or next-day appointments are often available depending on urgency and technician availability.
Yes, all hardware repairs and upgrades are covered by a 7-day workmanship warranty. If you experience any service-related issues during this period, we will resolve them at no additional cost.
Emergency callout fees may apply for after-hours or weekend visits. We will always inform you of any additional charges before confirming your booking.
Yes. We follow all current NSW Health guidelines, including mask use, hygiene practices, and social distancing. If you have specific health concerns, let us know and we will do our best to accommodate you.
We accept EFTPOS, credit and debit cards, and cash. All services include a detailed invoice for your records.
Credit card payments incur the following processing fees through Stripe: Visa and Mastercard are subject to a 1.75% + $0.30 fee, and American Express is subject to a 3.5% + $0.30 fee. These charges cover the transaction cost only — no profit is made from these fees.
Alternatively, you may make a direct bank transfer using the account details provided on your invoice.
Credit card payments incur the following processing fees through Stripe: Visa and Mastercard are subject to a 1.75% + $0.30 fee, and American Express is subject to a 3.5% + $0.30 fee. These charges cover the transaction cost only — no profit is made from these fees.
Alternatively, you may make a direct bank transfer using the account details provided on your invoice.
Yes, we offer secure remote support for many software and troubleshooting needs. Contact us to find out if your issue can be resolved remotely.
You can book a service by filling out our contact form, emailing us at support@luckylogic.com.au or calling +61 426 901 209.